Showing posts with label reviews. Show all posts
Showing posts with label reviews. Show all posts

9.19.2022

Update on DOJ Prosecution of Amazon Employees Accepting Bribes, Writing Fake Negative Reviews and Targeting Products for Takedowns in a $100M Fraud Scheme

An update from Robert Stanek on the Justice Department prosecution of 10 Amazon employees accepting bribes, writing fake negative reviews and targeting products for takedowns in a $100M fraud scheme:

http://robertstanek.blogspot.com/2022/09/amazon-rings-of-power-reviews-blanked.html

Something that resonated the most with Cathy, Shannon and I is in the addendum where Robert Stanek says:

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For me personally, the very fact that the US DOJ proved in court that Amazon insiders were a part of these despicable activities was vindicating. Not only did the DOJ prove to be true and correct what I had been saying for years and years, the DOJ also proved in court that targeting products with fake negative reviews was only one part of a larger scheme to harm targeted companies and products. 

Again, the DOJ proved in court that in exchange for bribes, corrupted Amazon staff facilitated attacks against competitors of those paying the bribes, using their inside access to Amazon's network to suspend competitors' accounts and product listings, remove favorable reviews and commentary, write fictitious negative product reviews designed to hurt sales, post spurious comments to intimidate victims and drive away customers, and much more. All much as I experienced it on the receiving end of what was meant to, and did, destroy sales of my books for years and years.

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His original post about the case with the charging documents in case Amazon tries to make all this disappear again:

http://robertstanek.blogspot.com/2020/09/doj-ids-corrupt-amazon-employees.html

Robert also has written extensively about the competitors and their friends involved directly with attacking his books and name. These include:

Melissa Foster (romance author)

Carolyn Arnold (mystery author)

David Langford (author)

Stephen Leigh (author)

Jim C. Hines (author)

Victoria Strauss (author)

David Louis Edelman (author)

Patrick Rothfuss (author)

Tim Spalding (Library Thing)

Maureen Johnson (author)

Adam Whitehead (Wertzone, Best Fantasy Books)

Patrick Dennis (Pat’s Fantasy Hot List, Best Fantasy Books)

Back when this started, authors like romance author Melissa Foster literally had hundreds of questionable reviews written by friends, family, associates and paid services. Melissa Foster and others now they have many, many thousands and thousands of questionable reviews. 

How many Robert Stanek reviews were they talking about for all those years? A few hundred.... Yep, a few hundred, across the more than 70 books Robert had published at that time. But they didn't stop there. They and their friends kept at it for TWO DECADES because they needed a scapegoat to point fingers at.


Thanks for reading,


Team Read Indies

1.16.2015

Paid Reviews: Myths, Truths and Misses (Kirkus Reviews, Indie Reader, BlueInk Reviews, PW Select, Self-Publishing Review, BookRooster, Net Galley)

Anyone who’s visited Amazon knows there’s a problem with reviews. Some books have thousands, many from questionable sources. But are paid reviews the real problem? And what really is a paid review?

Amazon seems to have no problem with authors buying reviews through giveaways and special offers designed for the express purpose of getting readers to write reviews. I’ve seen authors giving away thousands of dollars’ worth of swag to readers if and only if they write reviews, everything from $5000 vacations to $150 kindles to $50 Amazon gift cards. Sometimes these approaches to buying reviews are as blatant as headlines in social media that read: “Review my book, win a kindle.” Sometimes these approaches to buying reviews are pitched right under Amazon’s nose, as in through Amazon’s own social media channels.

Amazon also seems to have no problem with authors buying reviews through certain recognized paid review services, including:

Kirkus Reviews (formerly called Kirkus Discoveries and Indie Book Review) – Kirkus Reviews writes a 250-word review of a book in 4-9 weeks and charges $425 for standard service or $575 for express service (https://www.kirkusreviews.com/author-services/indie/).

Self-Publishing Review - Self-Publishing Review writes a 500-word review of a book in 2-4 weeks and charges $59 to $249. (http://www.selfpublishingreview.com/)

Indie Reader – Indie Reader writes a 300-word review of a book in 4-9 weeks and charges $225 - $300. (http://indiereader.com/authorservices/service-sample/)

BlueInk Reviews – BlueInk Reviews writes a 250-word review of a book in 4-9 weeks and charges $395 - $495. (http://www.blueinkreviews.com/purchase)

The paid review game is so lucrative Publishers Weekly even got in on the action with PW Select, which is now BookLife (http://booklife.com/). Under PW Select, authors were charged up to $475 for reviews of their books and the reviews would then appear in special indie sections of their magazine. Authors who got in that game early get to say for all time their books were reviewed by Publishers Weekly, even if they bought and paid for the review out of their own pocket.

So if these paid reviews, costing hundreds of dollars are okay, why is a $5 review from Fivverr.com or any of the other cheap review services not okay? I couldn’t tell you. But I do know this: The problem with paid reviews isn’t with singular paid reviews. It’s with paid reviews bought by the barrel full for the same book. 

Some authors are buying paid reviews 20, 50, 100, or more at a time for a particular book. Some authors have hundreds or thousands of reviews from these services—and that’s the real problem. A problem that makes honest authors whose books have few reviews by comparison or few reviews relative to actual sales look unsuccessful and unpopular—and publishing, like a gallup poll, is a popularity contest.

Okay, so there I’ve said it. I believe there’s nothing wrong with an author buying a single paid review for his or her book, but everything wrong with an author buying reviews by the barrel full. If an author wants to pay $500 for a review, she should have at it and Kirkus, Publishers Weekly and the rest of them will gladly take her money. Some authors will even double or triple down, buying reviews from one paid review service after the other in the belief that all these paid reviews will help them become successful. But do they? And what does it say about an author who shells out $1200, $1500 or $2000 to buy a handful of reviews? After a while, are they any different from the author who paid $1000 for 50 reviews?

Also, is there really a difference between that $500 review and a $5 review? I honestly don’t think there is. I think an honest $500 review and an honest $5 review have similar value. If you’re an author of 10 books and you want to buy a review for each of your books, whether you pay $5000 ($500 x 10) or $50 ($5 x 10) for the privilege should be up to you and I’m going to go out on a limb here and say there’s nothing wrong with either approach if that’s what you want to do. Why? Tens of thousands of authors already have bought reviews. The five review services I mentioned, two of which are from industry titans, collectively have written more than 50,000 reviews. Paid reviews are big business, after all.

To be clear, I’m not talking about buying 10 reviews from 1 review source for 1 book, which is wrong and unethical. I’m talking about using established, recognized sources to obtain a review for each of an author’s books, and in this example that author has 10 books. Also, to be clear, whether from industry sources or otherwise, all of these reviews, the $500 review or the $5 review, can end up on Amazon as a customer review or an editorial review with Verified Purchase / Real Name tags. Verified Purchase and Real Name tags have no bearing whatsoever on whether a review is from an actual reader who was not incentivized in some way to write the review.

In the old days of publishing, one way authors and publishers would get honest reviews legitimately was by sending out galleys. Sending out galleys was costly as publishers and authors had to pay for printing the galleys, shipping and postage. In the Internet age, there are several services that improve upon the galley model, including BookRooster (http://www.bookrooster.com/for-authors/) and Net Galley (https://www.netgalley.com/home/request).

The idea with BookRooster and Net Galley is that they’ll help get a galley of an author’s book into readers’ hands and that some of these readers will then write reviews of the book. BookRooster is the most economical, with prices ranging from $42 to $67. Typically, a book may go out to several hundred readers, and out of these hundreds a small trickle may like the book enough to write a review. Net Galley is the most expensive with prices starting at $300 for one-week of availability and going up from there. Typically, a book may go out to several thousand readers, and out of these thousands a small handful may like the book enough to write a review. At Net Galley, there’s also an indie special at $399 to $599 for a six-month listing.

Disclosure: I’ve never used Kirkus Reviews, Self-Publishing Review, Indie Reader, BlueInk Reviews, PW Select, or BookLife. Although I haven’t tried Net Galley, I tried BookRooster once, but had extremely limited results.

And yes, I have talked much about reviews before:

Amazon’s Broken, Unfixable, Rotten Core

Selling Your Soul to the Company Store

Authors “Writing” Their Own Reviews



Thanks for reading,

Robert Stanek 

9.05.2013

Authors Who Are Trolls

When a group of unethical competitors worked to destroy my good name and reputation online, it wasn’t difficult to trace the nonsense back to source in each instance. My day job is as a computer expert and technology writer. In my spare time, I write children’s fiction. As one of the world’s foremost Internet/computer experts and a former intelligence analyst for the National Security Agency while serving in the military, digital forensics and analysis is something I know absolutely.

These competitors were largely unsuccessful when they started this nonsense and very frustrated with their failure, as evidenced by many of their posts during this period of time. They in fact spent much of their free time in forums and discussion boards, as evidenced by their posts by the hundreds in various message forums over many years.

These competitors had not a clue about the changing state of publishing. They were simply disillusioned, disgruntled, and angry. They needed an outlet for their frustrations, and somehow I became that outlet. That scapegoat for their bottled up rage and resentment.

As I’ve written about in Authors Who Trash Competitors, the nonsense began with fake one- and two-star reviews being posted to my books. The third review ever on Amazon for Keeper Martin’s Tale began: “I’ve been had. This is nowhere near a 5 star book like all these reviews claim.” A flood of fake reviews was followed by an article from David Langford in Ansible, where in typical fashion these competitors tried to turn something they’d done to me into something I supposedly had done to them. The claim was that I was writing fake 1- and 2-star reviews of other authors’ books when in actuality these were the people behind the 1- and 2-star reviews being dumped on my books.

The lies of these competitors led to all sorts of additional nonsense. Suddenly, I was being trashed everywhere these competitors could think of online: Terry Goodkind's forums, SffWorld, and beyond. Soon after I was being trashed on several author bashing sites as well with fun names like cr*p authors and dog sh*t—sites set up by certain authors and their friends to bash authors they disliked and/or wanted to ruin for whatever reasons.

The nonsense morphed into how I was supposedly writing fake favorable reviews of my books. How supposedly if it wasn’t me it surely had to be my family and friends writing the favorable reviews.

Soon the nonsense became about how supposedly anyone who liked my books and was talking about them anywhere online had to be me. How supposedly if it wasn’t me it surely had to be my family and friends talking about my books.

When The Kingdoms & The Elves of the Reaches was Audible.com’s #1 bestseller for 12 consecutive weeks, the attacks became about how supposedly none of my books had ever been a bestseller anywhere. How I was never a bestselling author—and on and on. (This was in 2005, btw. A time when I had 100 published books to my credit, translations in over 20 countries and over 5 million books sold.)

When The Kingdoms & The Elves of the Reaches was recommended and reviewed by the library staff at VOYA magazine—the leading magazine for YA librarians—and written about in several printed books, including The Complete Idiots Guide to Elves & Fairies and The Ancient Art of Faery Magick, the attacks became about how supposedly none of my books had ever been reviewed in magazines or recommended in print sources. How any mention I made that print sources had were lies. How my books weren’t even available in libraries—and on and on.

Starting to see a pattern here? Because I certainly did. It was Disinformation 101 and it worked because they spread the nonsense everywhere they could online.

Knowing their pattern of twisting the truth around, turning something they did into something I  supposedly did, I began to trace back to source exactly who was talking about these competitors online, who was writing these competitors reviews and commentary. I suspected the answer would likely be that these competitors were writing their own reviews and commentary or that they knew the persons who were—and my suspicions were proven true.

I found a wealth of single-use / throwaway accounts. I found many accounts used just long enough to work these competitors names and books into discussions, then faded out. I found accounts that traced back directly to friends and family. I found accounts that traced back directly to these competitors.

A wealth of single-use / throwaway accounts also were used to trash me online. Accounts used just long enough to work my name into discussions to trash me then faded out also were used. I found attack accounts that traced back directly to friends and family of these competitors. I found attack accounts that traced back directly to these competitors themselves.

For over a decade these competitors have used these and other unethical tactics to tarnish my good name and reputation while trying to position themselves within the industry. They’ve hired promoters to spread falsities while spreading praise for themselves, set up fake websites to do the same, compelled others to disparage. They’ve used intimidation and harassment to prevent readers from talking about my books in public forums. They’ve coerced distributors into dropping listings, hired lawyers to send notices—and much more. They did this because they thought I was an easy target. They did this because they thought they could get away with it.

Isn't that right? David Langford, Stephen Leigh, Jim C. Hines, Victoria Strauss, Maureen Johnson, David Louis Edelman, Patrick Rothfuss, Melissa Foster, Tim Spalding, Carolyn Arnold, et al.

5.09.2013

Yes, It is a Problem


So back in 2009 an indie author picked up the nonsense from Rothfuss and friends and started posting hateful reviews of my books and hateful rants on my Facebook pages—under a few dozen accounts before I finally got fed up, called her out and told her to knock it off. She did but in typical fashion she then got her friends involved because she believed that it was her right to harass whoever she wanted to.

One of the same friends, Angela Perry, who had written comments to my Facebook page at that time, came back recently and posted a hateful rant to my blog. The next week she went to Amazon and posted nonsense. A few days later, she went to Goodreads and posted a few hateful reviews.

She then posted nonsense along with links to her reviews and other nonsense to 1) my Robert Stanek facebook page, 2) my William Stanek facebook page, 3) the Reagent Press facebook page AND 4) my personal facebook account.

Clearly by including links to her nonsense, she wanted to me to know what she had done. I ignored all of the above until she started tweeting nonsense directly to my twitter account. When I replied and called her out on using multiple accounts to harass me, she replied with

@robertstanek This is my only account. Not everyone behaves like you do.

@robertstanek Ha! Erm, okay, you call the police and tell them I tweeted you three times. I'll mention your fraud. G'ahead. I'll wait.

Her goal obviously was to twist the truth, get her twitter friends riled up, etc. This is typical of what these people do. Angela Perry is of course a friend of those involved in the twitter nonsense last fall. Two new one star reviews on Goodreads recently from her friends as well and more nonsense elsewhere recently from the same.

Which brings me to the real point of my post: How a few malicious individuals like these cause harm, not just to me but to everyone in the book industry. They try to seem like a majority while in fact being only a few malcontents. Most of these people are other authors--competitors who believe they can do anything they want to harm another author.

3.11.2013

Authors Who Trash Competitors

My first book was published by Macmillan in 1995. That bestselling book—Electronic Publishing Unleashed—and it’s bestselling follow up—Web Publishing Unleashed—became the seminal books on their subjects and helped define electronic and web publishing in the digital age, so much so that I was dubbed “A Face Behind the Future” by The Olympian. In 1998, I launched a series of books with Microsoft called Pocket Consultants, that quickly dominated their market and “defined excellence in technical writing”—not my words but the words of peers in peer groups at the ACM and beyond through awards for excellence, outstanding writing and merit. By 2000, my books had sold millions of copies.

It was early 2000 that I decided to do something different. I decided to get my fiction works published independently using my middle name, Robert. Going indie at that time wasn’t something professional writers did. In fall 2001, Reagent Press and I tested the market by publishing my first fiction book as a serial ebook. The test was hugely successful and we released ‘Keeper Martin’s Tale’ as a single volume in February 2002, where it quickly became a Science Fiction & Fantasy bestseller at Amazon.

With the phenomenal sales, the book started getting reviews. First, two short supportive reviews from readers who liked the book, then a strange one-star review that said, among other things, “I’ve been had. This is nowhere near a 5 star book like all these reviews claim.” Another of my books, published shortly after my first, got a similar strange ranting one-star review—the second review ever for that book.

This continued. An anonymous one-star review soon asked “Is it just me, or what?” before trashing the book and me personally. A series of one-star reviews followed, one in mid April 2002 stating “For those who enjoy a great fantasy read, no one comes remotely close to George R. R. Martin's ‘A Song of Fire and Ice Series’. Stanek has the initial makings of a good storyteller, but he's still a long, long way off. Don't waste your time with this one...”

This was followed by an anonymous one-star review on April 19 2002 stating “There's no way it even begins to compare to the works of authors such as George R.R. Martin.”

Another one-star review, written in an identical style, with the title “What book are the rest of you reading?” soon followed in late April 2002. This review said, among many things, “After reading him for an hour, I had to go pick up Lord of the Rings just to confirm to myself that Tolkien's writing wasn't that bad. I don't see how Stanek can even be close to Robert Jordan or George RR Martin, its like comparing a high school english paper with War and Peace.”

The flow of one-star reviews from anonymous (and sometimes from someone using pseudonyms and newly created accounts that typically had only reviewed my book the day the account was created) continued throughout April and into May. The timeline here is important because in May 2002, the following appeared in David Langford’s Ansible: “Amazon Mystery. Authors of fantasies on sale at Amazon.com have noticed a rash of oddly similar customer reviews that rubbish their work and instead recommend, say, George R.R. Martin, Robert Jordan, and Robert Stanek. The number of Big Name commendations varies, but not the plug for self-published author Robert Stanek. Who could possibly be posting these reviews (many since removed by Amazon) under a variety of names? It is a mystery, but Ansible is reminded of how Lionel Fanthorpe's pseudonymous sf would often mention those great classic masters of the genre, Verne, Wells and Fanthorpe.”

Note how they twist what they’ve done into something I’ve supposedly done to them--this is a constant tactic. I assume this post was written by David Langford friend and blogger, Adam Whitehead, as Whitehead then took to his blog to rant about how I was supposedly writing fake five-star reviews of my own books using sock puppets. As Whitehead is and was the self-professed #1 fan of George RR Martin (and is even credited in one of George’s books), all the sock puppet one-star reviews mentioning George RR Martin were suddenly starting to make sense as they were all likely written by Whitehead and his friends.

If this nonsense had all ended there, this would be a much shorter article, but the nonsense didn’t end. Instead, a group of competitors, started trashing me everywhere they could think of online--from Terry Goodkind's forums to SffWorld and beyond. Soon after I was being trashed on several author bashing sites as well with fun names like cr*p authors and dog sh*t—sites set up by certain authors and their friends to bash authors they disliked and/or wanted to ruin for whatever reasons.

Crazy? Surreal? In a word, Y-E-S. But all this was just the beginning.

In 2005 my books were praised in three printed books: ‘The Complete Idiots Guide to Elves and Fairies’ (June 2005), ‘Ancient Art of Faery Magick’ (Sep 2005) and ‘Popular Series Fiction for Middle School and Teen Readers: A Reading and Selection Guide (Children's and Young Adult Literature Reference)’ (Jan 2005). Also in 2005, my Ruin Mist books debuted in audio and ‘The Kingdoms and the Elves of the Reaches’ became an instant bestseller, catapulting straight to #1 in Fiction at Audible and soon #1 on the entire site and not long after one of the Top 100 grossing titles in Audible’s history. It was my moment in the sun and I should have been in heaven. Meanwhile, I discovered these hateful people were organizing others to trash my books and me personally across the Internet—and they did so with ruthless abandon while someone or some few began sending me daily threats.

In February 2007 ‘The Kingdoms and the Elves of the Reaches’ was praised and reviewed by the leading magazine for YA librarians and later was on a number of reading group’s lists. This seems to have caused this group to set their teeth in again. Around this time a new group got involved as well, including authors Patrick Rothfuss and David Louis Edelman. Rothfuss and Edelman trashed me on their blogs in 2007, trying to enlist their fans in trashing me and their fans did begin trashing me in a big way. Blogger Patrick St. Dennis of Pat’s Fantasy List, Rothfuss’ #1 fan and friend, set to trashing me in his blog as well. Others joined in and quite a few who were directly associated with fantasy publisher Tor.

Edelman stoked the flames through comments he and others added to his pages while later blogging about a picture I took with Brian Jacques. The claim being I supposedly photoshopped myself into a picture of Brian Jacques to make it look like I was at a book signing with him (and many variations of such to get people angry). The picture (of myself, my entire family and Brian Jacques at Brian’s book signing in my hometown, posted with Brian’s permission) was taken without my permission from a tribute page featuring Brian’s Redwall books and distributed around various blogs and sites while people trashed me.

When my military memoir ‘Stormjammers: The Extraordinary Story of Electronic Warfare in the Gulf War’ was published, these same few started spreading lies about my military service. They told people I hadn’t earned the Distinguished Flying Cross, that I hadn’t been in combat. One of these went as far as telling people I hadn't even been in the military because he flew EC's and no one had ever heard of me. Considering, I’m a distinguished combat veteran, having received many accommodations for my wartime service, that was the deepest of insults. I couldn’t tell you why people believed such nonsense when I had written a memoir about my time in service, but they did—and if the daily threats I had been receiving weren’t bad enough, the new threats I got became even worse.

Apparently, they hadn’t done enough damage by 2009, because that’s when they came back at me in a big way again with Rothfuss publicly trashing me on his Facebook page and blog again. Some few also set up websites to praise themselves and their friends while trashing me (or simply to trash me). This is when sites like No hoper, best fantasy books and conjugal felicity were created.

These few are also consummate experts at cross-linking diatribes from one to the other while twisting what they’ve done into something I’ve supposedly done to them. The worst of these strange jabs at blaming me for their own handiwork?

In 2009 around the time Rothfuss publicly trashed me on Facebook and his blog, this “crew” seems to have written several one-star reviews of ‘A Name of the Wind’ (Patrick Rothfuss’s first book) that they then tried to claim I had written. A likely goal of getting people to rally around Rothfuss while sending an even bigger mob to trash me. The only problem is, though the accounts they used on Amazon apparently had written no previous reviews, they seem to have forgotten they had been using the accounts for a long time to add “trash tags” to my books. This meant the accounts had posted numerous tags to my books like “Fraud fraud” “Fake fake fake” “King of the Sockpuppets” and on and on.

Apparently, after they realized their mistake, they immediately removed all the trash tags to hide the evidence. They then claimed that the tags that had been associated with the accounts were instead “praising” my books. Taking this nonsense a step further, they reported the reviews to Amazon, telling Amazon that Robert Stanek wrote the reviews to trash Patrick Rothfuss.

Can you imagine their surprise when they realized their second mistake? Because I can. I had already previously reported these accounts to Amazon, as someone using these accounts had been posting trash tags to my books for months.

But this one doesn’t end there because someone then used SFFWORLD credentials to get the following posted to io9: “Science fiction and fantasy authors, including Pat Rothfuss and David Louis Edelman, have started noticing a rash of one-star reviews of their books on Amazon.com, all at once, The reviews seem to come from newly created profiles, and often say the same thing in slightly different words over and over. And now, observers think they've fingered the culprit: frustrated fantasy author Robert Stanek. In the past, Stanek has had the habit of posting tons of "anonymous" one-star reviews of people's books which all said, "This guy is rubbish, if you want to read real fantasy, go read Robert Jordan, George R.R. Martin and Robert Stanek!" The new batch of reviews don't mention Stanek by name, but do suggest that the authors should try serving in the armed forces to build character (a Stanek bugaboo.) And if you look at their profiles, the anonymous accounts have all tagged Stanek as a favorite author. All of this raises the question: How much damage can one anonymous maniac with an army of sock puppets really do to an established author on Amazon? [SFF World].”

Consummate hucksters? You betcha.